We strive to make sure that our customers are satisfied with your experience with LA Vapor. For all returns and exchanges, we review it by a case-by-case basis with the objective of making our customers satisfied with their purchase.
We accept returns of unopened, unused, undamaged, or defective items purchased on our website for a store credit or refund within 30 days of original purchase. For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON RETURNABLE: e-liquids, open pods/cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, disposable pod system, and rechargeable batteries.
If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, we will accept the return with no restocking fees. For manufacturer defects on the original item, there will be no service fees.
For hardware purchases, each product purchased directly from our website comes with a 30-Day Limited Warranty from the time of purchase.
In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of original purchase. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
Note: The majority of potential faults can be fixed remotely with simple troubleshooting tips so we will often ask a few questions or picture request before issuing an RMA Form. Some manufacturers do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents. All "Dead on Arrivals" (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.
We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.
If you would like to submit a request for store credit or refund, please contact our returns department by email at firstname.lastname@example.org. Please provide your FULL NAME, ORDER #, and REASONS for the return. You may be requested to provide pictures or video proof of the issue for troubleshoot recommendation. If the return is approved, you will receive further instructions on returning the package. Once it returns to our facility, our team will issue a refund or store credit (via discount code), based on your preference. Afterwards, you can place a new order for a replacement at your earliest convenience to expedite the process.
Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.
This warranty give you specific legal rights, and you may also have other rights which vary from state to state.
In regards to the cost of shipment for returns, our team will provide a pre-paid shipping label to ship the defective unit back to us. Once we receive the items and approve the return, we will issue the payments or store credit of the value of the product, excluding the original shipping charge. ALL SHIPPING CHARGES ARE NON REFUNDABLE. A pre-paid label will be provided for defective units only.
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of rewards points or a discount code. LA Vapor is not responsible for refunds to a Prepaid Card in the event the cardholder no longer has possession of.